US Mobile was founded in 2014 by Ahmed Khattak, and they launched by offering affordable, custom plans on the T-Mobile network. US Mobile wasn’t allowed to use T-Mobile branding, so they called their network GSM LTE. Then, in October 2017, US Mobile launched its service on the Verizon network, which they called Super LTE.
US Mobile offers two types of plans: custom plans and unlimited plans. The custom plans allow you to choose exactly how many minutes, texts, and megabytes of data you want with your plan. The flexible options at affordable rates make US Mobile’s custom plans great for low-use individuals, seniors, or families with young children. Hotspot is included for free with all custom plans, and you get full speed LTE data.
US Mobile’s unlimited plans are also available, and they are better suited for people who consume more data. Plans start at $40, and you can choose to increase your plan to add hotspot and faster data speeds. Unfortunately, the unlimited plans are not truly unlimited. The GSM LTE plan only includes 15GB of data, while the Super LTE plan is more generous with 50GB of LTE data. Both plans also have a limit of 5,000 minutes, or 83 hours of talk time per month. Still, 50GB of data and 5,000 minutes is often plenty for most people.
Here are a few of US Mobile’s custom plans:
And here are US Mobile’s available unlimited plans:
US Mobile also recently announced they will be offering a new 5G plan starting in July, 2020. The new plan will include access to Verizon’s 5G network and will cost just $65 per month, which is $20 less than the cheapest 5G capable plan available from Verizon themselves.
US Mobile offers a great selection of plans with flexible pricing and robust coverage. From our experience they also offer excellent customer service, and we generally recommend them as an alternative to Verizon’s plans.
US Mobile’s unlimited plans offers amazing perks when you add multiple lines to your account. You can choose from a selection of perks and get services such as Apple Music, Spotify family, Netflix, Disney Plus, Apple TV+, or others included for free with your plan.
The upcoming $65 5G plan will offer multi-line discounts. The first line is $65, the second line is $55, and subsequent lines are $50.
US Mobile offers an extremely limited selection of phones on their website. They only offer the newest iPhones and a super cheap Android smartphone. The selection is definitely confusing.
For the best experience on US Mobile, we suggest you bring your own, unlocked smartphone to their network. An unlocked phone means it isn’t tied to any carrier or contract. Having an unlocked phone gives you the freedom to switch plans or carriers at any time you want.
You can find great deals on unlocked smartphones on a site like Swappa, with whom we have an affiliate partnership. We feel Swappa can help you save money on your new smartphone, offering discounts between 20% and 50% off.
US Mobile uses two networks for coverage. Their GSM LTE network uses T-Mobile for coverage, while their Super LTE network uses Verizon for coverage. For the best experience on US Mobile, we recommend your phone contain the following LTE and 5G bands:
The available features on US Mobile vary slightly between their GSM and Super LTE networks, and depending if you are using an iPhone or Android phone.
US Mobile GSM LTE supports the following features:
US Mobile Super LTE supports the following features:
Making international calls from within the United States, otherwise known as stateside international calling, is currently not supported on US Mobile.
US Mobile recently offered support for international data roaming in 140 countries with all of their plans! US Mobile’s custom plans include 250MB of international data, and all unlimited plans come with 10GB of international data. However, because of how international data roaming works on US Mobile, this feature is only available to smartphones with eSIM.
US Mobile adds a $2 service fee, along with standard taxes and regulatory fees to the cost of their cell phone plans.
Here is US Mobile’s customer service phone number and email for questions and support:
US Mobile customer service hours:
24/7 - US Mobile support is available 24 hours per day, 7 days per week.
US Mobile allows you to customize your plan to choose the minutes, texts, and data you need. However, some months you may need more minutes or data than you realized. So US Mobile allows you to add a “top-up,” or a little extra minutes, texts, or data, to your plan at any time. Here are their available top-ups and rates:
US Mobile now offers support for international data roaming on eSIM compatible phones! Most of US Mobile’s plans include some amount of international data for free. However, if you need more, you can purchase additional data from the US Mobile application. (You first may need to chat with US Mobile support to get this feature enabled). Data rates vary by country, but typical rates are about $5 for 1GB to $15 for 5GB for 30 day periods.