Best Cell Phone Plans for Customer Support

The best cell phone plans on Verizon, AT&T, and T-Mobile that offer great customer service and great customer support.
<
>

Compare The

Compare

Best Cell Phone Plans for Customer Support

Browse our selected top picks or compare all cell phone plans available.

Our Recommended Plans and Why We Chose Them

Here's why we think our top picks will be great options for you.

Great customer support can be challenging to find in the cell phone industry.

Many prepaid carriers in particular are known for having poor customer support, such as Tracfone, because they use offshore companies to handle their customer support needs.

While offshore companies may be more affordable for carriers to use, often times it can lead to poor customer support experiences.

Representatives may be more challenging to understand, may have less knowledge or expertise on your specific problem or question, or they may simply not have the authority to resolve your issue. Instead, they may have to escalate your case to an upper-level manager, which can take extra time.

Thankfully, from my testing not all customer support is bad.

I have discovered several carriers that stand out with their exceptional customer service and support.

These carriers have support agents who are support agents are quick to respond, friendly, helpful, and knowledgeable.

I currently feel the some of the best customer support comes from:

Ting

Ting has become known in the cell phone industry for their excellent customer support.

They pride themselves as having a strong customer care team, which is one of their differentiating factors in the industry.

A Ting employee shared on Reddit that what enables Ting’s customer support to be so good is their custom built in-house tools .

“The tools we’re currently using at Ting are decidedly more robust than what’s available at your run-of-the-mill MVNO,” describes Reddit user /u/LiterallyUnlimited . “A significant amount of the experience you’ve come to love at Ting isn’t really down to the people behind it […] but the tools we use to GET those resolutions.”

Ting’s toolbox enables representatives to easily follow any support chats you’ve had with the company, and more quickly and easily provide resolutions to any potential issues.

Ting representatives are also knowledgeable, friendly, and quick to respond.

Ting’s phone support is available from 8am to 1am EST.

Ting’s chat support is available 10am to 9pm Monday through Friday, and from 10am to 6pm on Saturday and Sunday.

And Ting’s email support is available 24/7, although you won’t always get a response right away. A Ting agent will simply respond as soon as they can.

Ting offers four plans to choose from. My favorites are their $10 Flex plan , and their $25 Set 5GB plan .

US Mobile

US Mobile is also known for providing great customer support.

They are particularly known for providing quick response times, and for having customer support available 24/7.

Part of the reason US Mobile is able to offer such good customer support is because, like Ting, they also built their own in-house customer support tools.

One of the problems carriers face with customer support is that they have different tools for chat, email, and phone support.

US Mobile was frustrated with having separate tools for chat support, email support, and phone support. So, they decided to build their own.

US Mobile created their own “integrated system that has chat, email, and phone support all in one place.”

Having an integrated system means you can start a conversation with a representative via the online chat, pause and resume the chat session via SMS, or even switch over to the US Mobile application and pick up the conversation right where you left off.

US Mobile also announced they recently doubled the number of support specialists that they have. This means shorter wait times and quicker responses.

If you have questions about US Mobile’s plans or services, chat with an agent using the chat bubble on US Mobile’s website. They’ll be happy to answer questions, and from my experience, they’ll even give you a code for a free SIM kit if you ask for it.

Or you can also use code “stetson” (without the quotes) for a free SIM starter kit and $20 of account credit.

My favorite plans from US Mobile are their $15 5GB plan and their $45 unlimited data plan.

Mint Mobile

Mint Mobile is another carrier doing a great job offering customer service and support.

You can contact Mint Mobile support via their online chat or the chat in their mobile application.

Mint Mobile is using a chat bot, which they call the “Fox Bot,” to help answer common questions about their plans or service.

This bot can be helpful for getting quick information.

You can also ask the bot to speak with a human, in which case you’ll be put in a short que to chat with the next available representative.

Wait times may vary depending on the chat volume Mint is experience, but from my testing we’ve consistently been connected to representatives in just a few minutes.

Mint chat agents are often knowledgeable and helpful.

What makes Mint Mobile’s support particularly great is the support they offer on Reddit .

Anytime a customer comments with an issue about their service or phone, Mint’s customer support account, /u/MintMobileAlex , responds quickly and works with the user over DM to get the issue resolved.

I love seeing that kind of support and dedication from cell phone companies.

Mint offers four great plans to choose from: 3GB for $158GB for $2012GB for $25 , or 35GB for $30 per month.

The one thing to know about Mint is that their plans are sold in bulk 3-, 6-, or 12-month packages to help keep the prices so affordable.

For more information, read my Mint Mobile review , or check out my article on how Mint Mobile can be so cheap .

T-Mobile

When it comes to the major carriers, I feel T-Mobile is providing some of the leading customer support right now.

Their support reps are friendly, personable, quick to respond, and helpful.

T-Mobile support is available over the phone, in-store, online chat, the chat in the T-Mobile app, iMessage Business chat, and on Twitter.

T-Mobile refers to their Twitter support team as “T-Force,” and from my experience in my T-Mobile review, these representatives consistently provide some of the best support available.

What is also nice about Twitter support is that all of your messages are saved. You can easily pause a conversation and resume it at any time that is more convenient for you.

T-Mobile offers a variety of postpaid and prepaid plans to choose from.

I currently feel T-Mobile prepaid’s $15 2GB plan, $25 5GB plan, and $60 unlimited plan are some of the best options for single-line users from T-Mobile.

In terms of the postpaid plans, I really liked what T-Mobile Magenta and Magenta Plus had to offer, but I don’t feel the T-Mobile Essentials plan is worth it.

Recommended Carriers for

customer support

Plans

Check out these carriers with great options for
customer support
plans.

Compatible Smartphones

The best unlocked smartphones that work with these cell phone plans.
Shop All Smartphones

Cell Phone Plans by Network

Browse the best cell phone plans that use your favorite networks for coverage.

Cell Phone Plans by Data Amount

Find the best cell phone plans that support your favorite features.

Cell Phone Plans by Price

Find the best cell phone plans that support your favorite features.

Cell Phone Plans by Features

Find the best cell phone plans that support your favorite features.

News

The latest news in the world of cell phone plans.
Apple iPhone 13 in different colors
This is the Best Way to Finance iPhone 13

A comprehensive guide to the best iPhone 13 trade-in deals and promotions from Verizon, AT&T, T-Mobile, and Apple so you can get the best price possible.

Stetson Doggett profile picture
Stetson Doggett
September 20, 2021
hand holding a smartphone that is using Mint Mobile cell phone service
7 Reasons Why NOT To Get Mint Mobile

Mint Mobile is a low-cost cell phone plan provider, but they aren’t for everyone. Here are 7 things you should know before you sign up.

Stetson Doggett profile picture
Stetson Doggett
August 20, 2021
Stetson Doggett holding iPhone 12 with graphic of US Mobile Logo displayed on the screen
US Mobile Suddenly Limits Its Unlimited Plan to 75GB

US Mobile has suddenly limited its unlimited plan to 75GB of high-speed data. Here's what you need to know.

Stetson Doggett profile picture
Stetson Doggett
August 14, 2021
three iPhones on desk displaying a T-Mobile coverage map, domestic roaming settings, and an example of a phone connected to a partner network
Domestic Roaming Explained: What Is It and Do You Need It?

Domestic data roaming is a feature that some cell phone plans include. But what is it, and do you need it?

Stetson Doggett profile picture
Stetson Doggett
August 5, 2021
hand holding iPhone 12 with AT&T logo on screen
AT&T Review

In this AT&T review, I explain AT&T's Starter, Extra, and Elite unlimited plans, compare them to T-Mobile and Verizon, talk about customer service and support, and show you the mobile app and website.

Stetson Doggett profile picture
Stetson Doggett
August 3, 2021
Stetson Doggett holding iPhone 12 with information about AT&T's unlimited elite plan displayed on the phone
AT&T's New Unlimited Elite Plan: Explained

AT&T’s Elite plan just got three new features: more priority data, more hotspot data, and free international data. But is it worth it?

Stetson Doggett profile picture
Stetson Doggett
July 17, 2021
AT&T Unlimited Starter vs Unlimited Extra vs Unlimited Elite cell phone plans
AT&T's Cell Phone Plans Explained (2021)

A detailed comparison of AT&T Unlimited Starter, AT&T Unlimited Extra, and AT&T Unlimited Elite.

Stetson Doggett profile picture
Stetson Doggett
July 8, 2021
three iPhone 12s standing vertically on desk with T-Mobile, Verizon, and AT&T logos on the screens
International Add-On Comparison: T-Mobile vs Verizon vs AT&T

Compare international day passes, monthly plans, and pay-as-you-go rates from T-Mobile, Verizon, and AT&T. Find the best option for traveling abroad.

Stetson Doggett profile picture
Stetson Doggett
May 31, 2021
icons of Stetson and Dennis with text that reads, "ranking plan features"
How Important are Cell Phone Plan Features to You?

A community rank of how important certain plan features are, such as hotspot, VoLTE, Wi-Fi calling, international data, and more.

Stetson Doggett profile picture
Stetson Doggett
May 20, 2021

Browse All Cell Phone Plans

Compare cell phone plans by Network, User, Data Amount, Smartphone, Family Plans, and Features.