Metro by T-Mobile: Plans, Coverage & Deals

Metro by T-Mobile Frequently Asked Questions

What is Metro by T-Mobile?

Metro by T-Mobile is a prepaid wireless brand that runs on T-Mobile's network. It offers no-contract, unlimited talk and text plans aimed at value-conscious customers.

Who owns Metro by T-Mobile?

Metro by T-Mobile is owned and operated by T-Mobile US. It is the prepaid brand formerly known as MetroPCS, which T-Mobile acquired in 2013 and rebranded as Metro by T-Mobile in 2018.

When was Metro by T-Mobile founded?

The company was founded in 1994 as General Wireless, Inc., later becoming MetroPCS. T-Mobile acquired it in 2013 through a reverse merger, and the brand was renamed Metro by T-Mobile in 2018.

What network does Metro by T-Mobile use for coverage?

Metro by T-Mobile uses T-Mobile's network for coverage.

Does Metro by T-Mobile have good coverage?

Metro by T-Mobile rides on T-Mobile's network, so its coverage matches T-Mobile's footprint, including its large 5G network. As with any carrier, real-world performance depends on your area, so check the T-Mobile coverage map for your location before deciding.

What features does Metro by T-Mobile support?

Metro by T-Mobile supports:

• VoLTE
• WiFi calling
• Visual voicemail
• MMS (multimedia messaging service)
• eSIM
• Mobile hotspot
• Managing multiple lines from a single account
• International calling
• Multi-line discounts

Does Metro by T-Mobile support international calling or data roaming?

Metro supports international calling through various international calling add-ons. For roaming, Metro supports use in Canada and Mexico, but it does not support roaming outside of North America.

Does Metro by T-Mobile support hotspot devices?

Yes. Metro by T-Mobile offers data plans for dedicated hotspot devices. The current hotspot plans are:

• $30/mo for 10GB
• $40/mo for 30GB
• $50/mo for 100GB

Does Metro by T-Mobile support tablets?

Yes. Metro by T-Mobile offers tablet plans. The current options are:

• $20 for unlimited high-speed data, 2GB hotspot, 480p streaming
• $25 for unlimited high-speed data, 5GB hotspot, 480p streaming
• $30 for unlimited high-speed data, 8GB hotspot, 480p streaming

Does Metro by T-Mobile support smartwatches?

Yes. Metro by T-Mobile supports cellular smartwatches. If you bring your own Apple watch or Samsung watch, the cost is $5/month on a qualifying plan. Otherwise, the watch line is $10/month.

What is Metro by T-Mobile's device unlock policy?

Metro by T-Mobile will automatically unlock all devices within two business days once the below criteria are met:

• The device was purchased from Metro by T-Mobile
• The devices was not reported lost, stolen, or blocked
• It has been over 365 days since the device was first activated

How do you contact Metro by T-Mobile customer service?

You can contact Metro by T-Mobile customer service by calling (888) 863-8768 or by dialing *611 from your Metro by T-Mobile phone. You can also visit a physical store location or use the online chat feature on the website or mobile app.

What phones work on Metro by T-Mobile?

Metro by T-Mobile works with unlocked phones compatible with T-Mobile's network bands, including recent iPhone and Android models. You can bring your own compatible device or buy one from Metro by T-Mobile, then activate with a physical SIM or eSIM.